AI Reception & Customer Care
Keep the conversation going. Even after you close.
Tremor’s voice and conversation AI handle enquiries through your connected phone and messaging channels. Customers can ask questions, share what they need and book an appointment, while requests that need a person are passed to your team.
Can I get a quote for a bathroom refit?
Saturday 10am please!
What are your prices for a full colour?
I want to speak to the manager directly
Replies fast, day or night
Fully set up for you
No tech skills needed
24/7
AI responses, even outside business hour.
1 inbox
connected customer conversations together
6
messaging channels available to connect
Auto
answers to common customer questions
Your customers have questions.
Your team has work to do.
Tremor helps with everyday enquiries, collects useful details and gives customers a clear next step. Your team spends less time repeating answers and has more context when a conversation needs their attention.
Automated enquiry responses
Replies to new messages on your connected channels, whether they arrive at 9am or 11pm. Customers get a response while your team gets on with the work.
Multi-channel coverage
Handles SMS, website chat, WhatsApp, Facebook, Instagram and email through connected channels, keeping conversations in one inbox your team can see.
FAQ handling
Answers common questions using the business information you provide. Opening times, service details, pricing and directions, without your team repeating the same answers.
Lead qualification
Asks questions to understand what the customer needs and collects useful details before passing them to your team, so you start the conversation with more context.
Appointment booking
Checks your connected calendar and helps customers choose an available appointment. The AI collects the required details and confirms the booking once it succeeds.
Human handoff
When someone needs a person, configured handover rules pause AI messaging and notify your team. Voice enquiries can collect a callback request or use a phone transfer where set up.
What happens when a customer reaches out
From the first enquiry to a booking or a conversation with your team, here is how Tremor keeps things moving.
Enquiry arrives
A call or message comes in through one of your connected channels, during business hours or after you close.
AI responds
Tremor uses your approved business information and preferred tone to answer questions and help the customer take the next step.
Details collected
The AI asks questions to understand what the customer needs and whether they would like to book.
Next step arranged
Customers can book an available appointment or have their request passed to your team when personal attention is needed.
Team kept informed
Your team can review connected conversations and receives notifications when personal attention is needed.
Meet customers where they contact you
Connect the channels your customers already use, with AI support and conversations your team can review.
Unified inbox
Your team is busy.
Your customers still need an answer.
Tremor handles routine enquiries while your team gets on with the job. Customers get help, conversations keep moving and anything that needs a real person comes back to you.
24/7
call answering when your team is unavailable
A ringing phone should not mean dropping everything. Tremor can answer enquiries, collect customer details and help callers book while your team stays focused on the job.
Your business's voice. Your team's control.
We build and test the AI around your business information and preferred tone. You review sample conversations before launch, so the replies reflect how you want customers to be treated.
Your team stays involved
Review connected conversations and take over messaging when needed. For phone enquiries, configured transfers or callback requests give customers a route to your team.
Hear it. Try it. See how it fits your business.
Book a free walkthrough and see how Tremor could answer your common questions, collect enquiry details and help customers take the next step.
AI-powered automation for local businesses. More bookings. Fewer missed leads.
